Privacy Policy

Information We Collect

Personal Information

When you register for tembronixalahub's financial analysis platform, we collect personal information that you voluntarily provide. This includes your name, email address, phone number, and business details. We also collect information about your company's financial needs and analysis requirements to better serve your business decisions.

During your use of our platform, we may collect additional information such as your preferences for financial reports, dashboard configurations, and communication preferences. This helps us customize your experience and provide relevant financial insights.

Usage Data

We automatically collect information about how you interact with our platform. This includes your IP address, browser type, device information, pages visited, time spent on different sections, and features used. We track which financial analysis tools you use most frequently and how you navigate through our reports.

Financial Data

When you upload financial documents or input data for analysis, we process this information solely to provide you with insights and reports. We understand that financial data is highly sensitive, and we implement strict security measures to protect this information.

Data Type	Purpose	Retention Period
Account Information	Platform access and communication	Duration of account + 2 years
Usage Analytics	Platform improvement and support	24 months
Financial Analysis Data	Providing analysis and reports	As per user preference
Communication Records	Customer support and service	3 years

How We Use Your Information

Platform Services

Your information enables us to provide comprehensive financial analysis services. We use your data to generate personalized reports, create custom dashboards, and deliver insights that support your business decisions. Our algorithms analyze patterns in your financial data to identify trends and opportunities.

We also use your information to maintain and improve our platform's functionality. This includes troubleshooting technical issues, optimizing performance, and ensuring our financial analysis tools remain accurate and reliable.

Communication and Support

We use your contact information to send important updates about your account, notify you of new features, and provide customer support. You'll receive emails about platform updates, security notices, and educational content about financial analysis best practices.

• Account notifications and security alerts
• Platform updates and new feature announcements
• Educational content about financial analysis
• Customer support responses and follow-ups
• Billing and subscription information

Platform Enhancement

We analyze usage patterns to understand how businesses use our financial analysis tools. This helps us develop new features, improve existing functionality, and create better user experiences. However, we only use aggregated, anonymized data for these purposes.

Data Sharing and Third Parties

Service Providers

We work with trusted service providers who help us operate our platform. These companies may process your information on our behalf for services like cloud hosting, data analytics, customer support, and payment processing. All service providers are contractually bound to protect your information and use it only for specified purposes.

Our service providers undergo regular security audits and must meet our strict data protection standards. They cannot use your information for their own purposes or share it with other parties without our authorization.

Legal Requirements

We may disclose your information if required by law or to protect our rights and the safety of our users. This includes responding to legal requests, preventing fraud, and complying with regulatory requirements in Malaysia and other jurisdictions where we operate.

Your Rights and Choices

Access and Control

You have the right to access, update, or delete your personal information at any time. Through your account settings, you can modify your profile information, communication preferences, and data sharing settings. You can also request a copy of all personal information we hold about you.

If you want to delete your account entirely, you can do so through your account settings or by contacting our support team. We'll permanently delete your personal information within 30 days of your request, except for data we're required to retain for legal or regulatory purposes.

Communication Preferences

You can control what types of communications you receive from us. While we need to send essential account and security notifications, you can opt out of marketing emails, feature announcements, and educational content. You can update these preferences in your account settings at any time.

• Essential account and security notifications (cannot be disabled)
• Platform updates and maintenance notices
• New feature announcements and product updates
• Educational content and financial analysis tips
• Customer surveys and feedback requests

Data Portability

You can export your data from our platform in commonly used formats. This includes your financial analysis reports, dashboard configurations, and account information. We provide data export tools to help you transition to other platforms if needed.

Data Security and Protection

Security Measures

We implement comprehensive security measures to protect your information from unauthorized access, alteration, or disclosure. Our platform uses industry-standard encryption for data transmission and storage, and we regularly update our security protocols to address emerging threats.

All sensitive data is encrypted both in transit and at rest. We use secure servers located in certified data centers, and our technical team monitors our systems 24/7 for potential security issues. Regular security audits and penetration testing help us maintain high security standards.

Access Controls

We limit access to your personal information to authorized personnel who need it to provide services or support. All team members undergo background checks and receive training on data protection practices. We use role-based access controls to ensure people only access information necessary for their job functions.

Data Retention and Deletion

Retention Periods

We retain your information only as long as necessary to provide our services and comply with legal requirements. Account information is kept for the duration of your subscription plus two additional years. Usage data and analytics are typically retained for 24 months to help us improve our platform.

Financial analysis data is retained according to your preferences and business needs. You can configure automatic deletion schedules or manually delete specific reports and data sets. Some information may be retained longer if required by financial regulations or for legal purposes.

Deletion Procedures

When you delete data or close your account, we permanently remove your information from our active systems. Backup copies may persist for up to 90 days for disaster recovery purposes, but these are not accessible for normal operations and are automatically purged according to our retention schedule.

International Data Transfers

Cross-Border Processing

Our platform may process your information in different countries to provide optimal performance and reliability. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your privacy rights, including contractual protections and compliance with applicable data protection laws.

We primarily operate within Malaysia and the Asia-Pacific region, but some of our service providers may be located in other jurisdictions. All international transfers are conducted in accordance with applicable privacy laws and international data protection standards.

Children's Privacy

Our platform is designed for business use and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We'll notify you of significant changes through email and prominent notices on our platform. The updated policy will be effective from the date we post it, and your continued use of our services constitutes acceptance of the changes.

We encourage you to review this policy regularly to stay informed about how we protect your information. If you have questions about any changes or how they affect you, our support team is available to provide clarification.

Cookies and Tracking Technologies

Cookie Usage

We use cookies and similar technologies to enhance your experience on our platform. Essential cookies are necessary for basic functionality, while analytics cookies help us understand how you use our services. You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality.

Our cookies store information like your login status, dashboard preferences, and language settings. We also use analytics cookies to track platform usage patterns and identify areas for improvement. All cookie data is processed in accordance with this privacy policy.

Third-Party Integrations

Our platform may integrate with third-party financial services and tools to enhance your analysis capabilities. When you choose to connect these services, you'll be directed to their privacy policies and terms of service. We don't control these third-party services and aren't responsible for their privacy practices.

Before connecting any third-party service, we recommend reviewing their privacy policy to understand how they handle your information. You can disconnect these integrations at any time through your account settings.